Pay As You Go Electricity Meter Not Working

What to do if your pay as you go gas or electricity meter isn t working.

Pay as you go electricity meter not working.

With a smart pay as you go meter and smart energy tracker you can easily view and manage your energy usage. If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form. To top up you load credit onto a key or card at a post office paypoint or payzone then simply insert the key or card onto your meter. The amount we can charge residential prepayment and smart pay as you go customers has been capped.

You can collect a new one from your nearest payzone. When you top up the meter balance increases and the relays lets electricity flows again. To help you make sure you always have units powertime has developed a virtual meter which estimates the number of units left in your meter. Getting a new card or key for your meter.

Top up gas and electric credit online anytime there s no need to go to the shops unless you want to. This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills. If it s your gas meter you think is faulty you might have a gas leak. Pay as you go i tried to top up my gas card for the first time after summer why is it not working.

A prepayment meter allows you to pay for your energy before you use it. Contact our pay as you go live chat agents to get a new one. If you can smell gas or have no gas supply leave the house and call the national gas emergencies number immediately on 0800 111 999. Your first replacement is free.

Prepayment meters work a bit like a pay as you go mobile phone you have to top up with credit to get your gas and electricity. How do pay as you go meters work. We can usually get a replacement to you within five working days. The prepayment charge restriction or price cap has been brought in by the competition and markets authority cma energy market investigation.

The level of the cap will be reviewed every 6 months by ofgem in april and october. Why choose a smart pay as you go meter. And a prepayment card to top up a gas prepayment meter. If you have not vended regularly over the summer months you may owe the meter for missed standing charges or missed weekly debt recovery amounts.

See the exact cost of the gas and electricity you re using in pounds and pence and in real time. We might charge you for further replacements. The top ups work in a variety of different ways. You use a prepayment key to top up an electricity prepayment meter with credit.

Don t worry if you ve lost your card or key think it might be stolen or if it isn t working.